FAQS
ORDERS
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Can I amend or cancel my order?
Once your order has been submitted, we are not able to make any changes. You can place a corrected order and then rea...
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What do I do if an item that I purchased from your website is faulty or damaged?
Please email support@crete.co and we’ll look into this for you. When you get in touch with us, please provide your o...
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What kinds of payment do you take?
We accept all major credit cards, PayPal, and AfterPay (for U.S. customers only.) We are unable to accept Visa gift c...
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How do I contact your PR team?
Please reach out to us by email at pr@crete.co.
PRODUCTS
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How does the pen work?
We’ve got you. Shake the pen before use. Unscrew the pen cap. Twist the knob to the right, then click to reveal brus...
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Can I add nail polish thinner to my nail paints?
Because of the way our nail pens work, you will not be able to add thinner to the nail paints.
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Does the nail paint work with gel or vinyl nails?
You bet.
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Are the nail paints 5-free?
Yes — our nail paints are made without Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, or Camphor.
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What’s the best way to store the pens?
We recommend storing your pens in a dry, cool area away from direct sunlight. We also recommend storing them upright,...
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How do I remove the nail paint?
The paint can be removed with standard acetone remover.
RETURNS
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What is your return policy?
We will accept returns within 90 days of your order date. Please send us your order number in an email to support@cre...
SHIPPING
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What countries do you ship to?
We ship to: Albania, Argentina, Aruba, Australia*, Austria, Bahrain, Bangladesh*, Barbados, Belgium, Bosnia Herzegovi...
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Can I ship my order to an APO/FPO/DPO address?
At this time, we're unable to ship orders to Army Post Office (APO)/Fleet Post Office (FPO)/ Diplomatic Post Office (...
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How much does shipping cost?
Standard shipping in the U.S. costs $6.99. Domestic orders $49 and over qualify for free shipping.International shipp...
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How long will my order take to get to me?
Standard shipping in the contiguous United States may take up to 12 days. International shipping may take between 2 t...