FAQS

ORDERS

  • Can I amend or cancel my order?

    If your order has begun processing, we may not be able to make any changes. If your order hasn’t been shipped yet, pl...

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  • What do I do if an item that I purchased from your website is faulty or damaged?

    Please email support@crete.co and we’ll look into this for you.  When you get in touch with us, please provide your o...

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  • What kinds of payment do you take?

    We accept all major credit cards, PayPal, and AfterPay (for U.S. customers only.) We are unable to accept Visa gift c...

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  • How do I contact your PR team?

    Please reach out to us by email at pr@crete.co.

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PRODUCTS

  • How does the pen work? Promoted article

    We’ve got you. Shake the pen before use. Unscrew the pen cap. Twist the knob to the right, then click to reveal brus...

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  • Can I add nail polish thinner to my nail paints?

    Because of the way our nail pens work, you will not be able to add thinner to the nail paints.

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  • Does the nail paint work with gel or vinyl nails?

    You bet.

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  • Are the nail paints 5-free?

    Yes — our nail paints are made without Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, or Camphor.

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  • What’s the best way to store the pens?

    We recommend storing your pens in a dry, cool area away from direct sunlight. We also recommend storing them upright,...

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  • How do I remove the nail paint?

    The paint can be removed with standard acetone remover.

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RETURNS

  • What is your return policy?

    We will accept returns within 90 days of your order date. Please send us your order number in an email to support@cre...

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SHIPPING

  • What countries do you ship to? Promoted article

    We ship to: Albania, Argentina, Aruba, Australia*, Austria, Bahrain, Bangladesh*, Barbados, Belarus, Belgium, Bosnia ...

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  • Can I ship my order to an APO/FPO/DPO address?

    At this time, we're unable to ship orders to Army Post Office (APO)/Fleet Post Office (FPO)/ Diplomatic Post Office (...

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  • How much does shipping cost?

    Standard shipping in the U.S. costs $6.99. Domestic orders $49 and over qualify for free shipping.International shipp...

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  • How long will my order take to get to me?

    Standard shipping in the contiguous United States may take up to 12 days. International shipping may take between 2 t...

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