Can I amend or cancel my order?
Once your order has been submitted, we are not able to make any changes. You can place a corrected order and then rea...
What do I do if an item that I purchased from your website is faulty or damaged?
Please email email@example.com and we’ll look into this for you. When you get in touch with us, please provide your o...
What kinds of payment do you take?
We accept all major credit cards, PayPal, and AfterPay (for U.S. customers only.) We are unable to accept Visa gift c...
How do I contact your PR team?
Please reach out to us by email at firstname.lastname@example.org.
How does the pen work?
We’ve got you. Shake the pen before use. Unscrew the pen cap. Twist the knob to the right, then click to reveal brus...
Can I add nail polish thinner to my nail paints?
Because of the way our nail pens work, you will not be able to add thinner to the nail paints.
Does the nail paint work with gel or vinyl nails?
Are the nail paints 5-free?
Yes — our nail paints are made without Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, or Camphor.
What’s the best way to store the pens?
We recommend storing your pens in a dry, cool area away from direct sunlight. We also recommend storing them upright,...
How do I remove the nail paint?
The paint can be removed with standard acetone remover.
What is your return policy?
We will accept returns within 90 days of your order date. Please send us your order number in an email to support@cre...
What countries do you ship to?
We ship to: Albania, Argentina, Aruba, Australia*, Austria, Bahrain, Bangladesh*, Barbados, Belgium, Bosnia Herzegovi...
Can I ship my order to an APO/FPO/DPO address?
At this time, we're unable to ship orders to Army Post Office (APO)/Fleet Post Office (FPO)/ Diplomatic Post Office (...
How much does shipping cost?
Standard shipping in the U.S. costs $6.99. Domestic orders $49 and over qualify for free shipping.International shipp...
How long will my order take to get to me?
Standard shipping in the contiguous United States may take up to 12 days. International shipping may take between 2 t...